Assistant Launch - Client Success Manager

Full-Time, WFH

What is this role all about? 

Hello there! If you're browsing through this, chances are you're just the person we've been looking to bring on our team as a Client Success Manager at Assistant Launch. We are not just seeking a professional; we are on a quest to find a unique, passionate leader who thrives in the dynamic world of client success and delivery. Yes, the role is challenging, but the rich experiences, incredible team spirit, and the difference you'll make in our clients' lives make it all immensely rewarding. You should be someone who is exceptionally organized, proactive, capable of independently owning and managing projects, and adept at building and leading teams.

Before you dive in, here are a few things we ask of you:
Make sure to follow the application instructions at the end of this post to a T.
- Bring your exceptional written and verbal English skills to the table.
- You must have a proven track record in Client Success Management.

Embark on a Journey of Rapid Growth: We have a long history, and we're on an exhilarating path of rapid expansion over the next 18 months, and this is your chance to be a vital part of the leadership team in a company where the sky's the limit for both professional and personal growth. As part of our team, you won't just witness growth; you'll be an integral part of it.

What Makes You the Perfect Fit?

Do you have a knack for organization, a proactive approach, and a meticulous eye for detail? Are you the kind who gets a thrill from watching a plan come to action and impacting lives of incredible people along the way? If that sounds like you, let’s talk!

Be Our Investigative Maestro

In this role, your ability to act like an investigator is key. You'll need to piece together various streams of information to gain a comprehensive understanding of how our clients are doing. It’s like being a detective in the world of client services - you'll analyze patterns, anticipate needs, and understand the underlying story behind the data. This critical insight will drive strategic decisions and ensure we're always a step ahead in delivering exceptional service.

How Your Success is Measured:
Client Satisfaction Scores: Your effectiveness will be reflected in the happiness and loyalty of our clients.

EA Performance Metrics: The growth and efficiency of the Executive Assistants under your wing.

Process Improvement: Your ability to identify and implement enhancements in our service delivery process.

Problem Resolution Efficiency: How effectively and swiftly you resolve Client and EA challenges.

In this Role, You Will:

Build and maintain strong relationships with clients to understand their needs and objectives.
- Proactively identify opportunities to enhance client satisfaction and drive retention.
- Innovate service delivery processes for maximum efficiency.
- Handle client support and various operational tasks as needed.
Meet new hires, ensuring successful integration and first impressions.
- Empower and mentor Executive Assistants (EAs), enhancing their skills based on client feedback.
- Manage and resolve Client-EA relationship challenges.
- Conduct EA performance reviews, and collaborate with HR to improve hiring strategies.
- Maintain EA performance standards and oversee EA-client communications.

Experience the Assistant Launch Difference:

Fully Remote Work: Enjoy the freedom and flexibility of working from anywhere in the world.
Flexible Paid Time Off: We believe in work-life balance and offer flexible PTO to support it.
Top-Notch Paid HMO Insurance: Receive full coverage from the best provider, ensuring your health is always a priority.
Artificial Intelligence Masterminds: Engage with cutting-edge AI technology and be part of innovative mastermind sessions.

And Much More: Additional perks and benefits that make working with us a unique and rewarding experience.

Why Assistant Launch? At Assistant Launch, we’re not just a team; we're a community that cherishes enthusiasm, innovation, and a can-do attitude. You’ll be part of an energetic group that values collaboration, growth, and maintaining our core values. If you're excited about making a tangible impact in a vibrant, forward-thinking environment, we'd love to hear from you!

APPLICATION INSTRUCTIONS To apply, click below and be sure to include your responses to our 3 questions!
**Only applicants who follow these instructions will be considered.**
For more information about Assistant Launch, you can visit our website and check out our Founder, Ryan Brazzell, on LinkedIn. We're excited to meet you!

If you’re interested in a long-term, consistent, and reliable opportunity and can meet the requirements above, please click the APPLY button below. Note that we will only be responding to applicants with relevant experience.
Apply Now